Refund and Returns Policy
At Atlas Marine Expert, we are committed to providing professional digital resources designed to support maritime operations, technical preparation, and professional development. Please read this Refund and Returns Policy carefully before placing an order through our online store.
1. Digital Products
Our store primarily offers digital products, including downloadable PDF checklists, printable exercises, technical resources, and other professional materials.
Because digital products can be accessed or downloaded electronically, all sales are generally considered final once the digital content has been supplied or accessed, except where a refund or other remedy is required by applicable law or under the circumstances described in this policy.
Please review the product description, contents, format, and intended use carefully before completing your purchase.
2. Eligibility for a Refund
We may consider a refund or another appropriate solution in the following circumstances:
- Duplicate payment: You have been charged more than once for the same order.
- Incorrect product delivered: The digital product supplied is materially different from the product described on our website.
- Technical issue: A file is corrupted, incomplete, or cannot be opened due to a problem with the file supplied by us, and we are unable to resolve the issue within a reasonable period.
- Order processing error: An error on our part has resulted in an incorrect charge or delivery.
Each request will be reviewed individually. Any applicable statutory consumer rights remain unaffected by this policy.
3. Non-Refundable Situations
Subject to applicable law, refunds will generally not be provided in the following situations:
- You change your mind after purchasing a digital product.
- You purchase the wrong product or select a resource that does not meet your personal preferences, where the product was accurately described.
- You experience difficulties caused by incompatible software, an unsupported device, or an issue with your own equipment.
- You have already downloaded or accessed the digital product, where the applicable legal requirements for excluding withdrawal rights have been properly satisfied.
If you are unsure whether a product meets your needs, please contact us before making your purchase.
4. Personalized and Custom-Made Resources
Some resources may be prepared or customized according to specific requirements provided by the customer.
Before ordering a personalized resource, please ensure that all instructions, specifications, and information submitted are accurate and complete.
Refund requests relating to personalized or custom-made digital products will be assessed individually, taking into account the work completed, the nature of the issue, and applicable consumer protection requirements.
Where a product has not been supplied as agreed, please contact us so that we can review the matter and determine an appropriate solution.
5. How to Request a Refund
To request a refund or report a problem with an order, please contact us using the contact details provided on our Contact Us page.
Please include the following information:
- Your full name.
- Your order number.
- The email address used for the purchase.
- The name of the product concerned.
- Supporting screenshots or other relevant information, if applicable.
Please do not send payment card details or passwords by email.
6. Review and Processing of Refund Requests
We aim to acknowledge refund requests within 5 business days and review them as promptly as reasonably possible.
If a refund is approved, it will normally be issued through the original payment method, where available. The time required for the funds to appear in your account may depend on your payment provider or financial institution.
If a refund cannot be issued through the original payment method, we will contact you to discuss an appropriate alternative, subject to applicable law.
7. Exchanges and Replacements
As our products are primarily digital, physical returns are generally not applicable.
Where a file is defective, incomplete, or incorrectly supplied, we may provide a corrected file, replacement download, or another appropriate remedy.
A replacement will not limit any rights you may have under applicable law.
8. Download and Access Issues
If you experience difficulty accessing or downloading a purchased product, please contact us before submitting a refund request.
We will make reasonable efforts to help you access your purchase or resolve any technical issue relating to the files supplied.
Please also check your order confirmation email, spam folder, and account order history where applicable.
9. Contact Us
For questions regarding this Refund and Returns Policy or to submit a refund request, please visit our Contact Us page:
Website: https://atlasmarineexpert.com/contact/
Please include your order number in your message so that we can assist you more efficiently.
10. Applicable Law and Consumer Rights
This policy is intended to be interpreted in accordance with applicable laws and regulations, including relevant consumer protection requirements.
Nothing in this policy is intended to exclude, restrict, or waive any mandatory rights that consumers may have under applicable law. Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Atlas Marine Expert reserves the right to update this policy when necessary. Any updated version will be published on this page with a revised date.
Thank you for choosing Atlas Marine Expert.